Privacy Policy
1. Information Collection
What Information We Collect
We collect the following types of personal information when you use our services:
Account Information:
Full name
Email address
Phone number
Mailing address
2. How User Data Is Used
We use your personal information for the following purposes:
Service Delivery: To provide, maintain, and improve our services
Payment Processing: To process transactions and send transaction confirmations
Communication: To respond to inquiries, send service updates, and provide customer support
Marketing: To send promotional materials (only with your consent)
Analytics: To understand how users interact with our services and improve user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Security: To detect, prevent, and address fraud, security issues, and technical problems
3. SMS Opt-In Details
SMS Program Information
By providing your mobile phone number and opting in, you consent to receive SMS messages from us, including:
Service notifications
Account updates
Promotional messages (if you've opted in for marketing)
Message Frequency: Message frequency varies. You may receive up to 100 messages per month.
Opt-Out Instructions: Reply STOP to any SMS message to unsubscribe. You will receive a confirmation message. After opting out, you will no longer receive SMS messages from us unless you opt back in.
Help: Reply HELP to any SMS message for assistance or contact us at +1 (410) 334-0377.
Carrier Charges: Message and data rates may apply. Check with your mobile carrier for details.
Supported Carriers: Our SMS service is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
4. Cookie & Tracking Practices
Types of Cookies We Use
Essential Cookies: Required for the website to function properly (e.g., authentication, security)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Advertising Cookies: Used to deliver relevant advertisements and track campaign performance
Preference Cookies: Remember your settings and preferences
Managing Cookies:
You can control and manage cookies through your browser settings. Most browsers allow you to:
View and delete cookies
Block third-party cookies
Block cookies from specific sites
Block all cookies
Delete all cookies when you close your browser
Browser-Specific Instructions:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Privacy, search, and services > Cookies and site data
5. Data Security and Handling
We implement comprehensive security measures to protect your personal information:
Technical Safeguards:
Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Secure authentication mechanisms
Regular security assessments and vulnerability testing
Organizational Measures:
Access controls limiting employee access to personal data on a need-to-know basis
Confidentiality agreements with all staff and service providers
Regular security training for employees
Incident response procedures
Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
6. User Rights
You have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal information
Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
Right to Restrict Processing: Request limitation on how we use your personal information
Right to Data Portability: Request transfer of your data to another service provider in a machine-readable format
Right to Object: Object to processing of your personal information for direct marketing or legitimate interests
Right to Withdraw Consent: Withdraw previously given consent at any time
How to Exercise Your Rights: Contact us at [email protected] or +1-800-473-5748. We will respond to your request as soon as possible. You may be required to verify your identity before we process your request.
7. Mobile Information Sharing Statement
Phone Number Sharing Policy: We do NOT sell or rent your phone number to third parties.
Limited Sharing: Your phone number may only be shared with:
SMS Service Providers: Third-party services that deliver text messages on our behalf (e.g., Twilio, AWS SNS) under strict confidentiality agreements
Legal Compliance: When required by law, court order, or government regulation
Your Control:
Opt out of SMS messages anytime by replying STOP
Contact us at 1-800-473-5748 to update your mobile preferences
Manage app permissions through your device settings
8. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics) under strict confidentiality agreements
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Legal Requirements: When required by law, court order, or government regulation
Protection of Rights: To protect our rights, property, safety, or that of our users or the public
With Your Consent: When you have given explicit permission to share your information
All third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your personal information.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes:
We will post the updated policy on our website with a new "Last Updated" date
For material changes, we will provide prominent notice through:
Email notification to registered users
Notice on our website homepage
In-app notification (for mobile users)
Your Continued Use: Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
Version History: We maintain records of previous policy versions. Contact us if you would like to review a prior version.
10. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Email: [email protected]
Phone: +1-800-473-5748
Response Time: We aim to respond to all inquiries within 2 to 5 business days.
